Refunds and Cancellation

1. Cancel any time

Cancel on your account page whenever you like. There are no cancellation fees. Canceling stops all future charges immediately; you keep full access until the end of the month you've already paid for. Before then you can resume with one click, and billing continues from the same date.

2. Refunds

• First subscription: if the AI Toolbox isn't right for you, ask within 7 days of your first payment and we'll refund it in full. This applies once per customer.
• Renewals: monthly renewals aren't refunded, and there are no refunds for part of a month, except as below.
• Added computers: added computers are billed from your next monthly charge; if you ask within 7 days of that charge and haven't activated them, we refund their share of it.
• Billing mistakes: if we charged you in error (a duplicate charge, a charge after you canceled), we refund it in full.
• If we end the Service: we refund the unused part of your current month.
• Where the law gives you further refund rights, they apply.

Refunds, including the sales tax charged with them, go back to the card you paid with through Helcim, usually within 5 to 10 business days of our approval. A refunded subscription ends when the refund is issued.

3. Failed payments

If a renewal can't be charged, we'll email you. Access continues for 7 days while you change your card on your account page; after that the license is suspended until the payment succeeds, then restored. If your very first charge is declined, access stops until you subscribe with a card that works.

4. How to ask

Send a request through the contact form at roejin.com, with the email address you gave for receipts and the date and amount of the charge. Please contact us before disputing a charge with your bank; we can usually fix problems faster, and disputed charges may suspend the license while they're resolved.